Category:BILLmanager Provider

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The article below provides BILLmanager comprehensive documentation.

Information on the system performance is described in the Technical articles module.

Legend

Image:b-std.png - Available in BILLmanager Standard

Image:b-adv.png - Available in BILLmanager Advanced

Image:b-corp.png - Available in BILLmanager Corporate


Table of contents

  • Provider - the module can be used to create and manage provider's projects, companies, employees and departments.
    • Projects Image:b-corp.png - manage provider's hosting projects (web-sites).
    • Companies Image:b-adv.png Image:b-corp.png - manage companies associated with provider's projects; create payment methods and special terms of services for your customer.
    • Payment methods Image:b-std.png - create and customize payment methods for customers servicing.
    • Departments Image:b-std.png Image:b-adv.png Image:b-corp.png - create and customize support departments and manage administrators' access to BILLmanager.
    • Administrators Image:b-std.png Image:b-adv.png Image:b-corp.png - manage administrators and their access privileges to system functions.
    • Partners Image:b-corp.png - add and manage provider's partners that can use almost the same features as provider to manage their billing panel.


  • Customer - use the customer management tools to access and manage your account information.
    • Customers Image:b-std.png Image:b-adv.png Image:b-corp.png - tools for accounts management.
    • Payer profiles Image:b-adv.png Image:b-corp.png - manage and change information about your payers.
    • Contracts Image:b-adv.png Image:b-corp.png - create and customize contracts and appendixes for services provided to customers.
    • Users Image:b-adv.png Image:b-corp.png - manage user accounts.
    • Customer groups Image:b-adv.png Image:b-corp.png - manage groups of BILLmanager customer.



  • Services - a list of products that you can sell to your customers. BILLmanager offers several kinds of products to suit your needs, such as Domain names, SSL certificates, Virtual servers, Server colocation, etc.



  • Finances - the module can be used to manage payments and invoices.
    • Credits/Payments Image:b-std.png Image:b-adv.png Image:b-corp.png - manage customers' payments.
    • Invoices Image:b-std.png Image:b-adv.png Image:b-corp.png - create and manage invoices that are sent to customers.
    • Orders Image:b-std.png Image:b-adv.png Image:b-corp.png - manage your customer's orders.
    • Expenses Image:b-std.png Image:b-adv.png Image:b-corp.png - manage your customer's expenses.



  • Marketing - the module can be used to manage marketing programs and promotions.


  • Products - the module contains the main information about products and services that can be set up for customers.



  • Support - the module contains a wide range of functions for trouble tickets management.
    • Trouble tickets Image:b-std.png Image:b-adv.png Image:b-corp.png - manage the trouble ticket system.
    • All tickets Image:b-std.png Image:b-adv.png Image:b-corp.png - view and manage the trouble tickets that your customers have submitted to the Support center.
    • E-mail Image:b-std.png Image:b-adv.png Image:b-corp.png - manage e-mail messages.
    • Announcements Image:b-std.png Image:b-adv.png Image:b-corp.png - create and customize notifications for customers that they can see upon logged in to BILLmanager.
    • Categories Image:b-std.png Image:b-adv.png Image:b-corp.png - create and manage trouble ticket categories to facilitate their processing.
    • Templates of answers Image:b-std.png Image:b-adv.png Image:b-corp.png - create answers to customers questions.
    • Gateways Image:b-std.png Image:b-adv.png Image:b-corp.png - manage email gateways.
    • Knowledge base Image:b-std.png Image:b-adv.png Image:b-corp.png - view and manage articles related to software usage and troubleshooting.
    • Telephone surveys Image:b-corp.png - view and manage telephone surveys.


  • Tools - BILLmanager tools that can be used for customer and service management.
    • Merge accounts Image:b-adv.png Image:b-corp.png - merge separate customer accounts into one.
    • Transfer services Image:b-std.png Image:b-adv.png Image:b-corp.png - transfer services from one account to another.
    • Recalculation Image:b-std.png Image:b-adv.png Image:b-corp.png - recalculate expenses for services your customers have purchased.
    • Running tasks Image:b-corp.png - view running tasks and process the services a customer has ordered.
    • Items import Image:b-std.png Image:b-adv.png Image:b-corp.png - import items from your billing system to BILLmanager.
    • Backups Image:b-std.png Image:b-adv.png Image:b-corp.png - set up backups and replication of the billing database.
    • Item search Image:b-std.png Image:b-adv.png Image:b-corp.png - search a service by its IP address.
    • Maintenance settings Image:b-std.png Image:b-adv.png Image:b-corp.png - change BILLmanager maintenance settings.


  • Directory - the module can be used to set up parameters that will be required when ordering services.
    • Countries Image:b-std.png Image:b-adv.png Image:b-corp.png - create and customize countries that will be used in the billing system.
    • Currencies Image:b-std.png Image:b-adv.png Image:b-corp.png - create and customize currencies with the possibility to set up their exchange rate.
    • Units of measure Image:b-std.png Image:b-adv.png Image:b-corp.png - create and customize units of measure.
    • Top-level domains Image:b-std.png Image:b-adv.png Image:b-corp.png - manage TLD for domain names registration.
    • Reason for deletion Image:b-std.png Image:b-adv.png Image:b-corp.png - add reasons why your customers may cancel their services.


  • Server Statistics - various statistical information.
    • Reports list Image:b-std.png Image:b-adv.png Image:b-corp.png - view your company's reports.
    • Active sessions Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about current connections to the system.
    • Background tasks Image:b-std.png Image:b-adv.png Image:b-corp.png - monitor long tasks execution.
    • Action log Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about operations performed by BILLmanager users.
    • SMS log Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about SMS messages sent to BILLmanager users.



  • Integration - the module can be used to customize integration with registrars, certificate authorities, manage fraud protection, datacenters and servers that are hosted there.



  • Other Settings - the module can be used to manage BILLmanager parameters, such as the control panel setting, document templates, locales, information concerning servers and data centers, etc.



  • Help - the module can be used switch to BILLmanager documentation, view license information, watch video tutorials and update the control panel version.
    • License Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about the control panel license.
    • Updates Image:b-std.png Image:b-adv.png Image:b-corp.png - view the list of modifications made to the control panel, such as bug fix, improvements, and new features.
    • Wish list Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about feature requests and vote for ones you need.
    • Error log Image:b-std.png Image:b-adv.png Image:b-corp.png - view information about any errors that occur while the server is running.
    • Help Image:b-std.png Image:b-adv.png Image:b-corp.png - links to the BILLmanager documentation.
    • Video tutorials - Image:b-std.png Image:b-adv.png Image:b-corp.png - view video tutorials on how to work in some billing modules.

Subcategories

This category has only the following subcategory.

B

Pages in category "BILLmanager Provider"

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