Category:BILLmanager customer

From ISPWiki

Legend

- Available in BILLmanager Standard

- Available in BILLmanager Advanced

- Available in BILLmanager Corporate

Table of contents

• Customer - the main module for customers. It allows you to view detailed information about customers and edit it, if necessary.
  • Personal account information - view the information about customer's personal account balance.
  • Discount information - view the information about available discounts.
  • Contract management - view the current state of the existing contracts.
  • Payer profile management - view the information about clients who effect payments for the ordered services.
  • User management - create and manage users who are allowed to access the control panel
  • Domain contacts - manage contact details for the domain names registration (the module is available in case You are allowed tо order domain names).
  • Affiliate programs - view the information on the affiliate program, which the client is registered in.
  • Affiliate link click-through statistics - view the information on the affiliate click-through statistics.

• Services - the module can be used to view and manage available products and services.
  • Domain names - register new domain names, view the information about registered ones .
  • Virtual servers - order and manage virtual private servers.
  • SSL certificates - order and manage SSL certificates.

• Finances - this module can be used you to pay for the services, view the information about expenses and due invoices.
  • Credits/Payments - detailed list of payments for the ordered products and services.
  • Orders - view the information about existing orders for the services.
  • Expenses - view detailed information about withdrawals from the personal accounts.
  • Invoices - view the information about invoices sent to customers.
  • Affiliate program commissions - view the information about commissions for the affiliate programs.

• Support - the module can be used to contact the technical support center. The user can submit new trouble tickets, view answers and manage archived tickets.
  • Open tickets - submit new trouble tickets, view and move existing tickets to the archive.
  • Archived tickets - view the existing tickets and move them to the open tickets module.

• Settings - the module can be used to set up the control panel parameters, such as notification subscription, favourites, and so on.
  • Notification subscription - subscribe to notifications that are sent by the provider.
  • Favourites - manage favourites items to facilitate using the billing control panel.
  • Settings - manage the customer's contact data.
  • User settings - select a language, style, password and other parameters for the billing panel.
  • Affiliate program - manage the affiliate programs for customers.

• Help - the module can be used to switch to the BILLmanager comprehensive documentation and watch the video tutorials on how to work with the billing control panel.
  • Help - link to the comprehensive BILLmanager documentation.
  • Tutorials - list of video tutorials that describe how to work in some BILLmanager modules.