Category:BILLmanager customer

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This document describes the usage of BILLmanager. The target audience is BILLmanager end-users.

Legend

Image:b-std.png - Available in BILLmanager Standard

Image:b-adv.png - Available in BILLmanager Advanced

Image:b-corp.png - Available in BILLmanager Corporate


Table of contents

  • Customer - the main module for customers. It allows you to view detailed information about customers and edit it, if necessary.
    • Personal account information Image:b-std.png Image:b-adv.png Image:b-corp.png - view the information about customer's personal account balance.
    • Discounts Image:b-std.png Image:b-adv.png Image:b-corp.png - view the information about available discounts.
    • Contracts Image:b-adv.png Image:b-corp.png - view the current state of the existing contracts.
    • Payer profiles Image:b-adv.png Image:b-corp.png - view the information about clients who effect payments for the ordered services.
    • Users Image:b-adv.png Image:b-corp.png - create and manage users who are allowed to access the control panel
    • Domain contacts Image:b-std.png Image:b-adv.png Image:b-corp.png - manage contact details for the domain names registration (the module is available in case You are allowed tо order domain names).
    • Affiliate programs Image:b-adv.png Image:b-corp.png - view the information about the affiliate program, which the client is registered in.
    • Affiliate link click-through statistics Image:b-adv.png - view the information about the affiliate click-through statistics.


  • Services - the module can be used to view and manage available products and services.



  • Finances - this module can be used you to pay for the services, view the information about expenses and due invoices.
    • Credits/Payments Image:b-std.png Image:b-adv.png Image:b-corp.png - detailed list of payments for the ordered products and services.
    • Orders Image:b-std.png Image:b-adv.png Image:b-corp.png - view the information about existing orders for the services.
    • Expenses Image:b-std.png Image:b-adv.png Image:b-corp.png - view detailed information about funds that were debited from personal accounts.
    • Invoices Image:b-std.png Image:b-adv.png Image:b-corp.png - view the information about invoices.
    • Affiliate program commissions Image:b-adv.png Image:b-corp.png - view the information about commissions for the affiliate programs.


  • Support - the module can be used to contact the technical support center. The user can submit new trouble tickets, view answers and manage archived tickets.
    • Open tickets Image:b-std.png Image:b-adv.png Image:b-corp.png - submit new trouble tickets, view and move existing tickets to the archive.
    • Archived tickets Image:b-std.png Image:b-adv.png Image:b-corp.png - view the existing tickets and move them to the open tickets module.
    • Knowledge base Image:b-std.png Image:b-adv.png Image:b-corp.png - view the articles that describe how to use the control panel and solve problems, if any.



  • Server Statistics - system statistical information.


  • Other Settings - the module can be used to customize the control panel parameters, such as notification subscription, favourites, and so on.



  • Help - the module can be used to switch to the BILLmanager comprehensive documentation and watch the video tutorials on how to work with the billing control panel.
    • Help Image:b-std.png Image:b-adv.png Image:b-corp.png - links to the BILLmanager documentation.
    • Video tutorials Image:b-std.png Image:b-adv.png Image:b-corp.png - list of video tutorials that describe how to work in some BILLmanager modules.
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