Knowledge base (for user)
If a customer encounters any problems when running a software product he can do the followings:
- try finding the information he needs in the Software Documentation;
- watch Video tutorials;
- submit a trouble ticket to Technical support.
A Knowledge base can give users easy access to troubleshooting information, articles, answers to frequently asked questions and so forth. Using the "Knowledge base" module, a user can himself find solutions to his problems or questions. For example, he can find an article describing the error he encountered and how it can be solved.
View a list of categories
- Category - name of the category of the knowledge base.
You can use the list filter to search the information about category by specific parameters. To initiate searching, click the "Filter" icon and provide a name of the category, a part of the text or key words.
Once the filter is set, the list will be filtered by knowledge base. You can clear the filter that you have previously set by clicking "Remove filter" button.