Remote support departments

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This module can be used to combine multiple billing systems into one, for example, to provide outsourced technical support services.

In general the whole process can be described as follows: if a ticket is submitted to an external billing system and is assigned to the "external" department, it will appear in the main billing.

An External billing system is the billing system, which tickets should be processed in your BILLmanager, while the Main billing system is your BILLmanager, which will receive tickets from the above external billing system.

For more information please refer to the article External technical support.

This module can be used to select departments of your billing system that will process trouble tickets assigned to the external billing.

Module «Users»
Image:T-back.png Back to the previous list
Image:T-bullet.gif View a list of departments
Image:T-new.png Add new correspondence
Image:T-edit.png Edit correspondence properties
Image:T-delete.png Delete correspondence
Image:T-on.png Enable correspondence between the selected departments
Image:T-off.png Disable correspondence between the selected departments

View a list of departments

  • Department name - name of the department of the remote billing system.
  • Your department - name of the department in your billing system.
  • Status - current status of the correspondence between these two departments:
Image:p-on.png - correspondence between the selected departments is set up.
Image:p-off.png - correspondence between the selected departments is not active.

Add new correspondence

To set up correspondence between you support department and those of a remote billing system, click the "Add" icon and fill out the form:

Module «Users»
  • Name - enter the name of the support department in the remote billing system, which tickets are to be processed in your BILLmanager.
  • Your department - select the department of your billing system that will process tickets from the above department.
  • Remote department ID - enter the unique identifier of the

Edit correspondence properties

To edit properties of the correspondence between departments, select the line you wish to edit, click the "Edit" icon and modify the settings you want to change.

Delete correspondence

To delete the correspondence between departments, select it from the list and click the "Delete" icon. Confirm that you wish to delete the correspondence by clicking OK on the following form.

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