Templates of answers
From ISPWiki
A Template of answer is a pre-defined text that you can use when writing to you customers. When typing a message, you just follow the "Auto complete" link to choose one from the available templates.
The Templates of answers module can be used to manage standard answers to customers' questions. A provider can create new answers, edit and delete existing ones.
View a list of templates
- ID - template unique identifier.
- Text - text of the answer template.
- Project - project for which this template is available.
- Type - type of the template (for example, a welcome message or answer template).
- Department - technical support department that can use this template when writing answers to customers.
Create new template
To create a new template, click the "New" icon and enter text of a new message. Check the box to make this template available for all the services.
- Priority - provide the priority that will be used to sort out the list.
- Project - select a project for whose customers you will be able to use this template.
- Template type - select a template type for this answer template.
- Shared - check the box to make this template available for all administrators.
- Department - select a department that will be able to choose this template when writing an answer to a customer.
Edit template
To edit a template, locate the one you wish to edit, click the "Edit" icon and modify the settings you want to change.
Delete template
To delete a template, select it from the list and click the "Delete" icon. Confirm that you wish to delete the template by clicking OK on the following form.
