Ticket details

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In this module you can view and manage messages in a selected trouble ticket. For example, you can split the ticket into several messages and start a new ticket with the selected message.
Module «Active tickets»
Image:T-back.png Back to the list of tickets
Image:T-bullet.gif View a list of messages
Image:T-edit.png View message
Image:T-copy.png Split ticket
Image:T-delete.png Delete message

View a list of messages

  • ID - message unique identifier.
  • Message body - text of the ticket's message.
  • Post date - date when last the message was submitted to the technical support.
  • Account - user account who posted the message in the ticket.

View message

You can use this function to view a message. Select the required message and click the "Edit" icon. A form with the massage body will be displayed.

Split ticket

You can use this function to split the ticket into several messages (if any) and submit a new ticket with the selected message. To do that, select the desired message and click the "Split" icon. Then you may provide a new subject for a ticket or leave the same name. Once you are done, a new ticket will be submitted to the support center.

Delete message

To delete a message from the ticket, select it from the list and click the "Delete" icon. Confirm that you want to delete the selected message by clicking OK in the following form.

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