Ticket details

From ISPWiki

Jump to: navigation, search
In this module you can view and manage messages in a selected trouble ticket. For example, you can split the ticket into several messages and start a new ticket with the selected message.
Module «Active tickets»
Image:T-back.png Back to the list of tickets
Image:T-bullet.gif View a list of messages
Image:T-edit.png View message
Image:T-copy.png Split ticket
Image:T-delete.png Delete message

View a list of messages

  • ID - message unique identifier.
  • Message body - text of the ticket's message.
  • Post date - date when last the message was submitted to the technical support.
  • Account - user account who posted the message in the ticket.

View message

You can use this function to view a message. Select the required message and click the "Edit" icon. A form with the massage body will be displayed.

Split ticket

You can use this function to split the ticket into several messages (if any) and submit a new ticket with the selected message. To do that, select the desired message and click the "Split" icon. Then you may provide a new subject for a ticket or leave the same name. Once you are done, a new ticket will be submitted to the support center.

Delete message

To delete a message from the ticket, select it from the list and click the "Delete" icon. Confirm that you want to delete the selected message by clicking OK in the following form.

Was this helpful? Yes | No
Personal tools