Ticket details (all tickets)

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In this module you can view and manage the list of messages in the ticket.
Module «Active tickets»
Image:T-back.png Back to the list of tickets
Image:T-bullet.gif View a list of messages
Image:T-edit.png View message
Image:T-delete.png Delete message

View a list of messages

  • ID - message unique identifier.
  • Message body - text of the ticket's message.
  • Post date - date when last the message was written.
  • Account - customer who wrote the message.

View message

You can use this function to read the whole message. Select the required message and click the "View" icon. A form with the massage body will be displayed.

Delete message

To delete a message from the ticket, select it from the list and click the "Delete" icon. Confirm that you want to delete the selected message by clicking OK on the following form.

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