Ticket details (all tickets)

From ISPWiki

Jump to: navigation, search
In this module you can view and manage the list of messages in the ticket.
Module «Active tickets»
Image:T-back.png Back to the list of tickets
Image:T-bullet.gif View a list of messages
Image:T-edit.png View message
Image:T-delete.png Delete message

View a list of messages

  • ID - message unique identifier.
  • Message body - text of the ticket's message.
  • Post date - date when last the message was written.
  • Account - customer who wrote the message.

View message

You can use this function to read the whole message. Select the required message and click the "View" icon. A form with the massage body will be displayed.


Delete message

To delete a message from the ticket, select it from the list and click the "Delete" icon. Confirm that you want to delete the selected message by clicking OK on the following form.

Retrieved from "http://en.ispdoc.com/index.php/Ticket_details_(all_tickets)"
Was this helpful? Yes | No